Warranty, Delivery & Refund Information

Warranty Policy

Any product for sale on the AX Online page have warranty period is determined in the factory policy contained within the product packaging, varies according to the brand and model of the product purchased.

Once you have the product in your hands, you can validate the warranty. By telephone report or going with the purchase invoice to the authorized Service Center specified therein.

All our products that need to be sent to guarantee, will be arranged directly in the service center of the product, specified in the purchase policy. This warranty does not cover accessories such as floppy disks, batteries, floppy disks, cables, covers and in general accessories that are normally exhausted or worn out.

The merchandise under guarantee must bring its original packaging, cables, manuals, etc.

All kinds of difficulties with the installed software do not cover the warranty.

Any problem with the installed software does not enter into guarantee, therefore will cause charges for technical service.

The company will give a direct warranty up to seven calendar days, after which time the customer must contact the manufacturer or the authorized service center, data that we will provide, in case the product does not have a direct warranty on us .

The user agrees that the use of https://axonline.mx is done at his own risk, that the services and products provided at https://axonline.mx are provided on a "as is" and " As available. " AX Online does not guarantee that https://axonline.mx satisfies the user's requirements, or that the services of https://axonline.mx are always kept uninterrupted, on time, safe or error-free.


Our commitment is to offer you a safe and reliable shopping experience, so in case the article is not for your satisfaction, you must do the following:

You must notify our customer service area by telephone at 442-253-3048 or by e-mail to devoluciones@axonline.mx within a period of no more than two business days from the date you receive the product under the Following conditions:

A. If you did not receive the product in the expected conditions.

B. If it arrived incomplete in some of its pieces.

C. If it is not accompanied by the manual or accessories it should contain.

D. If the product came to you damaged, broken, scratched, broken, wrinkled or chipped.

and. Wrong or open product.

F. Packed adulterated.

AX Online provides a guarantee only of the products it has marketed.

The guarantee applies under the international standards of manufacture of the products.

AX Online is not responsible for the information and software loaded in the storage units of the computer equipment.

Our policy lasts two business days after you received the product to request the return of the same. If two days have passed since your purchase, unfortunately we can not offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging.


Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, in a certain amount of days.

Articles on offer

Only items at regular price will be refunded, unfortunately the products on offer can not be refunded.


To return your product, you must send them to: Avenida Antea 1088, Piso 3, Jurica, Santiago de Queretaro, Queretaro, 76100, Mexico.

You will be responsible for the payment of the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive the exchanged product may vary.

If you are sending a product worth more than $ 500, you should consider using a tracking service or buying insurance for shipping. We do not guarantee that we will receive your refund.

Product Delivery

At https://axonline.mx we offer you a safe delivery at the national level through our logistics partner, within 1 to 10 business days (depending on the type of shipment chosen). This may vary depending on the delivery location, availability and product features.

• We ask you to have a person at the address that can receive your order.

• In case there are no people in the delivery address, a visitation notice is left with the time and person you visit and the delivery is rescheduled the next business day.

• In the event that no one is found in the delivery address for the second time, a second notice will be left and the order will be canceled.

• Each additional shipment gives rise to a freight charge.

• The goods will be delivered in the area that the client has destined for receipt of product.

Shipping Cost

The shipping costs are calculated automatically when you enter the item into the Shopping Cart.


The warranty period for each product is that specified by the manufacturer in the Warranty Policy, or that indicated in the Customer's Invoice.


The documentation to make the warranty valid is a copy or original of your invoice, serial annex, or official document issued by the company and its corresponding fault clearly detailed, product warranty policy, special documentation required by AX Online and its corresponding fault clearly Detailed.

The guarantee is not valid in the following cases:

• When the product has been used under conditions other than those specified by the manufacturer and / or according to the accompanying instruction manual.

• When the product has been altered or repaired by persons not authorized by AX Online (present physical damage, burned, broken, hit, tampered with broken warranty seals, broken circuits or chips).

• To complete your return, we require a receipt or proof of purchase.

• Please do not send your purchase back to the manufacturer.

• Any item that is not in its original condition, is damaged or missing parts for reasons beyond our control.

• Any item that is returned more than 3 days after shipment.

Late or lost refunds

If you have not yet received your refund, please check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Once reported, the company will provide you with a return number.

The product must be returned in perfect condition, closed (if the error is visible on the surface of the product), or in its original packaging, accompanied by its manuals and accessories (in case it has had to open to give you That there is inconsistency between the packaging and the contents of the product).

Note: These indications apply for products purchased through https://axonline.mx

Cancellation of orders and products

To cancel an order you need to notify our customer service area that you do not wish to receive your purchase.

This notice must be made by telephone at 442-253-3048 on the same day the purchase was made before 7:00 PM.

If you requested the cancellation of your order before the time and deadline, your order is automatically canceled, so if you chose the payment by credit card on your next statement you can verify that you were not charged.

In case the customer does not pay the product within the next 24 hours after placing the order will be canceled automatically.

AX Online reserves the right to limit the quantity of product purchased in selected products that are placed in its Shopping Cart.

In addition, we reserve the right to cancel multiple orders of the item purchased by the same user, or sent to the same address. This is so that all our customers have the same opportunity to take advantage of the benefits of AX Online.